This policy explains how Mehfeez Jewels processes, ships and delivers orders placed on mehfeezjewels.com.
Delivery Coverage
We deliver to all serviceable pin codes across India. You can confirm delivery availability for your pin code at checkout.
Order Processing
Orders are processed and dispatched within 1–2 business days of successful payment.
Delivery Timeline
Once dispatched, orders are usually delivered within 4–10 business days, depending on the destination and courier partner.
Shipping Charges
| Order value | Shipping charge |
|---|---|
| Below ₹5,000 | ₹99 |
| ₹5,000 and above | Free |
| Store Pickup | Free |
The applicable charge is displayed at checkout before payment.
Payment Terms
All orders are prepaid. Cash on Delivery is not available.
Order Tracking
We email you at every key stage — when your order is shipped (with the courier name and tracking number), ready for pickup, and delivered. Order status is also available under My Account → Orders and on the Track Your Order page.
Store Pickup
- Select Store Pickup at checkout to collect your order from our Malad West, Mumbai store.
- We will notify you by WhatsApp or email once the order is ready.
- Collection hours: 9:00 AM – 7:00 PM, all days. Please carry your order number and a valid photo ID.
- Orders not collected within 15 days of notification will be cancelled and refunded after a deduction of ₹99.
Accuracy of Delivery Details
Customers are responsible for providing a complete and correct address, pin code and mobile number.
- Entered an incorrect address? You can change it yourself from My Account → Orders until we start processing your order. After that, please contact us on WhatsApp — changes cannot be guaranteed once the order is packed or dispatched.
- If an order is delivered to an incorrect address provided by you, or is lost because of incorrect or incomplete details, it is not eligible for a refund or replacement.
- If an order is returned to us by the courier, it is handled under our RTO Policy — the amount is refunded after a deduction of ₹99.
Non-Receipt of a Delivered Order
If your order is marked "Delivered" but has not been received:
- Please check with household members, neighbours or building security.
- Report the issue to us within 24 hours of the delivery update, quoting your order number.
- We will raise an investigation with the courier partner, which typically takes 5–7 working days.
- If the courier confirms a delivery error, we will arrange a replacement or refund, subject to availability. Valid proof of delivery (OTP, signature or photograph) will be treated as final.
Reports received after 24 hours cannot be investigated.
Undelivered Parcels
Parcels returned to us by the courier are handled under our RTO Policy.
International Shipping
- We deliver to most countries through our international courier partner. Delivery availability for your country is confirmed at checkout.
- International orders are dispatched within 1–2 business days of payment and are usually delivered within 7–14 business days after dispatch, depending on the destination, customs and courier.
- International shipping is charged by parcel weight and shown at checkout before payment.
- International shipments are sent DDU (Delivered Duty Unpaid): import duties, customs fees and local taxes are payable by the recipient and are not included in our prices or shipping charges. Customs may hold an order until these are paid.
- If a parcel is refused, or returned because duties were not paid, the shipping charge is not refunded and the return shipping cost is deducted from any refund.
- Please enter your complete address in English and a phone number with country code.
- Some countries restrict the import of certain jewellery. Customers are responsible for checking their country's import rules.
Delays
Delivery timelines are estimates. Occasional delays may occur due to courier operations, weather, festivals or other circumstances beyond our control.