This policy sets out when products purchased from Mehfeez Jewels may be returned and refunded. Returns are accepted only for damaged or incorrect products. Returns for a change of mind and exchanges are not offered.
When a Return Is Accepted
A return is accepted only if the product delivered:
- is broken or damaged;
- has a significant part missing; or
- is of the wrong design, colour or variant from what you ordered.
Slight differences in shade or finish compared with product photos, and minor variations such as a loose bead or a small stone, are not considered damage — see our Damage & Product Variation Policy.
Conditions
- The request must be raised within 24 hours of delivery.
- A continuous, unedited unboxing video must be shared, recorded while opening the sealed parcel and clearly showing the shipping label and the product. Edited, paused or incomplete videos may not be accepted.
- The product must be unused and returned in its original packaging.
Return Process
- Request: Raise a request from My Account → Orders → Request return, or contact us on WhatsApp with your order number and the unboxing video.
- Review: We review the request within 1–2 working days and confirm the outcome by WhatsApp or email. Requests are approved only where they meet this policy.
- Pickup: On approval, our courier partner collects the product from your address within 1–2 working days. Please pack it securely.
- Inspection: The product is inspected on receipt.
Store Pickup Orders
Please check your order at the time of collection. If a Store Pickup order is damaged or incorrect, it may be returned at our Malad West, Mumbai store within 24 hours of collection.
Refunds
- Approved returns receive a full refund, with no return fee.
- Refunds are processed within 3–5 business days of a successful inspection and credited to the original payment method. Your bank may take additional time to reflect the amount.
- Where only some items in an order are affected, only those items are returned and refunded. Free shipping received on the original order is not charged back.
International Orders
- Exchanges are not offered.
- Europe, UK, USA, Canada and Mexico: a return may be requested within 14 days of delivery. The product must be unused and in its original packaging. The return shipping cost is deducted from the refund. Shipping charges and customs duties are not refundable.
- All other countries: international orders are not eligible for return or refund.
- Damaged or incorrect products (all countries): share a continuous, unedited unboxing video with your order number within 24 hours of delivery. On approval, the product price is refunded; shipping charges and customs duties are not refundable, and the product does not need to be sent back.
Acceptance
By placing an order, you agree to this policy. For any clarification, please contact us before placing your order.