Return to Origin (RTO) refers to a parcel that could not be delivered and was returned to us by the courier — for example, when the recipient is unavailable, the phone is unreachable, the address is incomplete, or the parcel is refused.
Refund on RTO
- The order amount is refunded to the original payment method within 3–5 business days of the parcel reaching us.
- An RTO fee of ₹99 is deducted to cover return shipping costs.
- Returned parcels are not reshipped. To receive the product, please place a new order.
Preventing RTO
Please provide a complete address and an active mobile number, and remain reachable on the expected delivery date.
Acceptance
By placing an order, you agree to this policy.