Frequently Asked Questions

All our products are artificial (imitation) jewellery. Material and design details are provided in each product description. For further information on a specific piece, please contact us on WhatsApp before placing your order.

We accept UPI, debit and credit cards, net banking and wallets. All orders are prepaid; Cash on Delivery is not available.

Yes. Our website is secured with SSL encryption, and all payments are processed on our payment gateway's secure page. We do not have access to your card number, CVV, UPI PIN or OTP.

Prices may change from time to time, for example during promotional offers. The price displayed at checkout is final for that order. For any query, please contact us with your order number.

Returns are accepted only if the product delivered is damaged, has a significant part missing, or is of the wrong design, colour or variant. Please raise a request within 24 hours of delivery from My Account → Orders, or on WhatsApp, with a continuous, unedited unboxing video. Approved returns receive a full refund with no return fee. Returns for a change of mind and exchanges are not offered.

We email you when your order is shipped (with the courier name and tracking number), ready for pickup, and delivered. You can also check your order status under My Account → Orders and on the Track Your Order page.

You can change your delivery address yourself from My Account → Orders until we start processing your order. Products in an order cannot be changed once it is placed. You may request a cancellation, free of charge, within 2 hours of placing your order; after that, orders cannot be cancelled.

Yes. An account allows you to track orders and request returns. You can register within seconds using your email address or Continue with Google.

Orders are dispatched within 1–2 business days of payment and are usually delivered within 4–10 business days thereafter, depending on your location.

Currently, we deliver only within India. Delivery availability for your pin code can be checked at checkout.

The courier partner will usually contact you or reattempt delivery. If the parcel cannot be delivered, it is returned to us and handled under our RTO Policy, under which the amount is refunded after a ₹99 deduction. Please keep your phone reachable on the delivery date.

Orders are delivered to your address by our courier partners, with tracking. Alternatively, you may choose Store Pickup at checkout and collect your order free of charge from our Malad West, Mumbai store.

No. All orders must be paid online via UPI, cards, net banking or wallets.

Please share a continuous, unedited unboxing video along with your order number on WhatsApp within 24 hours of delivery, or raise a return request from My Account → Orders. Damaged products and products of the wrong design, colour or variant are refunded in full. Minor variations such as a slight shade difference or a loose bead are characteristic of artificial jewellery and are not eligible for return; please refer to our Damage & Product Variation Policy.

You can update your name, mobile number and password under My Account → Profile, and manage your delivery addresses under My Account → Addresses.

We deliver to most countries through our international courier partner. Select your country at checkout to see whether delivery is available and the shipping charge.

International orders are shipped DDU (Delivered Duty Unpaid). Import duties, customs fees and local taxes are paid by the recipient and are not included in our prices or shipping charges.

International orders are dispatched within 1–2 business days of payment and are usually delivered within 7–14 business days after dispatch, depending on the destination and customs.

Exchanges are not offered. Orders to Europe, the UK, the USA, Canada and Mexico may be returned within 14 days of delivery; the return shipping cost is deducted from the refund. Orders to other countries are not returnable. Damaged or incorrect products are refunded at product price on review of an unedited unboxing video shared within 24 hours of delivery.